RETURNS AND EXCHANGES
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards or downloadable software products.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
38A Florilor Street,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Taxes, VAT (Value Added Tax), and Duties: International orders are subject to import taxes, duties and customs taxes, which are applied once your shipment reaches the country of destination. All taxes, duties and customs fees are the responsibility of the recipient of the package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
- If you are shipping an €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (1) any item not in its original condition, is damaged or missing parts for reasons not due to our error; (2) any item that is returned more than 30 days after delivery.
- To return your product, you should mail your product to the following address:
38A Florilor Street,